General Terms and Conditions of Sale and Use

1. Purpose and acceptance

1.1. These General Terms and Conditions of Sale and Use (the "Terms") govern access to and use of the GoCicero mobile application and the pay.gocicero.it website (together, the "Platform"), as well as the purchase of the urban game experiences organised by GoCicero (the "Missions").

1.2. The Terms are accepted by the User upon registration and, for the Team Leader, expressly upon payment for the Mission. Purchased Missions are governed by the Terms in force at the time of payment.

2. Definitions

• Mission: a paid urban game experience, customised at the Team Leader's request, including challenges, puzzles, QR code or geocache hunts and stops at Partner Venues, where participants collect the included Consumptions and enjoy the included Services.
• Event Date: the day, agreed with the Team Leader and stated in the purchase confirmation, on which the Mission takes place, as possibly changed under art. 7. Each Mission takes place on a single day.
• User: anyone who uses the Platform, including every Mission participant.
• Team Leader: the adult User who requests the quote, confirms and pays for the Mission and coordinates the group during the event.
• Business Customer: a Team Leader who purchases the Mission on behalf of a company or organisation, or in the course of their professional activity (art. 13).
• Partner Venue or Venue: the business affiliated with GoCicero where the Mission stops take place.
• Consumption: the Venue's food or drink included in the Mission.
• Service: the recreational activity offered by the Venue and included in the Mission (for example darts, pool, table football).
• Redemption Code: the code (QR code or alphanumeric) generated by the app for each purchased Consumption or Service, to be shown to the Venue for collection.
• No-show: a Consumption or Service not collected on the Event Date, due to failure to show up, arriving outside the stated opening hours or the User's waiver.

Unless otherwise stated, the provisions on Consumptions also apply to Services.

3. How the service works

3.1. The Team Leader requests a quote through the Platform or GoCicero's channels. GoCicero sends a final quote stating the Event Date, the number of participants, the included Consumptions and Services and the total price.

3.2. If the Team Leader confirms, GoCicero sends a payment link on pay.gocicero.it. Before payment, the summary shows GoCicero's service fee and, separately, the share for the Consumptions and Services of each Partner Venue, with the Venue's name.

3.3. Payment is made in a single transaction for the full amount. The booking is confirmed, and the contract is concluded, only upon payment, which GoCicero confirms by email. The payment link is valid for 24 hours from when it is sent: if payment is not made within that time, the quote lapses and the date, Partner Venues and stated conditions are no longer guaranteed. Before payment the Team Leader has no obligation and the date is not reserved.

3.4. On the Event Date, the app guides participants through the Mission's challenges and stops, including collecting Consumptions at the Partner Venues.

4. Account and age requirements

4.1. Purchasing a Mission and acting as Team Leader are reserved for adults.

4.2. Users aged 14 to 18 may register on their own to take part in Missions.

4.3. Users under 14 may register only with the consent of whoever holds parental responsibility over them, collected through the procedure shown in the app.

4.4. Minors taking part in a Mission need authorisation from their parents or guardians. When confirming, the Team Leader declares they have obtained it, and during the event supervises the minors in their group.

4.5. Access is via email and password, Google or Apple Sign-In. Credentials are personal and may not be shared.

5. Consumptions and Services at Partner Venues

5.1 Who sells the Consumptions

Consumptions and Services are sold directly by the Partner Venue. GoCicero is not a party to that sale: under a representation mandate granted by the Venue, it collects via Stripe Connect, in the name and on behalf of the Venue, the amount owed to it, which is paid to the Venue in full. The Venue certifies the related consideration under tax law and is responsible for the quality, safety and regulatory compliance of the Consumptions and Services, including information on allergens and intolerances.

GoCicero is responsible for organising the Mission and applies the replacement and refund rules set out in these Terms.

5.2 Collecting Consumptions

Each Consumption has its own Redemption Code and can be collected only on the Event Date, during the hours shown in the app for each Venue. The participant receives the purchased Consumption shown in the summary, subject to point 5.3. Anyone with allergies or intolerances must tell the Venue directly when collecting.

5.3 Alcohol and minors

Some Consumptions may contain alcohol. Age checks are the Venue's responsibility, and the Venue does not serve alcohol to anyone under 18. Instead of each alcoholic Consumption, an underage participant may choose a non-alcoholic drink available at the Venue of equal or lower price.

The Venue may refuse to serve alcohol to anyone who is visibly drunk or disrupts the normal running of the service. In that case the Consumption is not refunded.

5.4 Uncollected Consumptions and waiver

Consumptions not collected on the Event Date (No-show), including when the participant waives them or arrives at the Venue outside the stated hours, are forfeited and give no right to a refund or credit. The related amount remains owed to the Partner Venue.

5.5 Consumption not provided

If a Venue does not provide a Consumption to a participant holding a valid Redemption Code, on the Event Date and during the stated hours, the Team Leader or participant reports it to GoCicero via the app or at [email protected] within 48 hours of the end of the Event Date, describing what happened. Within 2 business days of the report, GoCicero offers a refund of the Consumption not provided. Late reports may not be considered.

5.6 Venue unavailable

If a Partner Venue is unavailable on the Event Date (for example due to an unexpected closure), GoCicero replaces the stop with another Venue offering equivalent Consumptions or, if replacement is not possible or the Team Leader does not accept it, refunds that Venue's Consumptions. If the unavailability makes the Mission impossible to carry out, art. 7.6 applies.

6. Prices, payment and invoicing

6.1. The price shown in the confirmed quote is the total price of the Mission for the whole group, VAT included where due, and includes GoCicero's service fee and the value of the included Consumptions and Services.

6.2. Payment is made via the link on pay.gocicero.it, handled by the payment service provider Stripe. GoCicero never has access to payment card data, which is processed directly by Stripe under its own terms and privacy notice, available at stripe.com.

6.3. GoCicero issues an invoice for its own service fee under the Italian flat-rate scheme, without VAT pursuant to art. 1, paragraphs 54-89, Law 190/2014. Each Partner Venue independently certifies the consideration for its own Consumptions and Services.

7. Withdrawal, cancellation, rescheduling and refunds

7.1 Exclusion of the statutory right of withdrawal

Under art. 59, paragraph 1, letter n) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal for distance contracts does not apply to Missions, as they are leisure-time services with a specific date of performance. By confirming the purchase, the Team Leader acknowledges this exclusion. The commercial cancellation and rescheduling rules below still apply.

7.2 Cancellation by the Team Leader

The Team Leader can cancel the Mission by notifying GoCicero via the app or at [email protected]:

• more than 14 days before the Event Date: 100% refund of the amount paid, net of non-recoverable payment fees charged by Stripe;
• between 14 and 7 days before the Event Date: 50% refund of the amount paid. The remaining 50% is shared between GoCicero and the Partner Venues in proportion to their respective shares;
• less than 7 days before the Event Date, or in case of no-show: no refund. The full amount remains owed to GoCicero and the Partner Venues.

7.3 Changing the number of participants

After payment, the Team Leader can ask to change the number of participants within the limits below. Percentages are calculated on the number of participants at the time of payment, cumulatively across all requests, and rounded up to the nearest whole person (for example, in a group of 4 people, 20% equals 1 person).

• Additions: up to 20% of participants, no later than 24 hours before the Mission starts; more than 20%, no later than 48 hours before the Mission starts. Additions are subject to Partner Venue availability and payment of the additional amount.
• Reductions: up to 20% of participants, free of charge no later than 48 hours before the Mission starts, with a full refund of the removed participants' share. Reductions above 20%, or requested after that deadline, are not accepted: the share of the participants concerned remains owed and their uncollected Consumptions are No-shows.

7.4 Rescheduling at the Team Leader's request

The Team Leader can ask to move the Mission to a new date free of charge, up to 7 days before the current Event Date, up to 3 times. The new date must fall within 30 days of the originally agreed Event Date, unless otherwise agreed with GoCicero. Rescheduling is subject to the availability of GoCicero and the Partner Venues and takes effect only once confirmed by GoCicero. If a Partner Venue is unavailable on the new date, art. 5.6 applies. The price remains the one paid.

Rescheduling requests made less than 7 days before the Event Date, or after the third rescheduling, may be accepted at GoCicero's sole discretion. If they are not accepted, the Mission remains confirmed on the current Event Date.

After rescheduling under this article, the Mission can no longer be cancelled with a refund: cancellation is treated as a No-show and the full amount remains owed to GoCicero and the Partner Venues.

7.5 Bad weather

Missions take place even in rain or unfavourable weather conditions.

If an orange or red weather alert is issued for the Event Date and the Mission area by the regional alert system (ARPA Piemonte - Civil Protection) or the competent authority, the Team Leader or GoCicero may, before the Mission starts, request free rescheduling of the Mission to a new date, agreed between the parties within 90 days of the Event Date, or agree on a different solution (for example changes to the route or timing). Rescheduling due to a weather alert does not count towards the limit in art. 7.4 and does not prevent cancellation under art. 7.2. Only if no new date can be agreed within that period is the Team Leader entitled to a refund of the amount paid, minus the payment fees charged by Stripe that cannot be recovered.

Without such an alert, bad weather gives no right to a refund or free rescheduling. GoCicero and the Team Leader may agree on changes to the route or timing; failing agreement, the Mission goes ahead as planned.

7.6 Cancellation or rescheduling by GoCicero

Outside weather alert cases, governed by art. 7.5, GoCicero may cancel or reschedule the Mission due to force majeure, orders from the authorities or other circumstances preventing it from being carried out safely. In that case the Team Leader chooses between a new date, agreed with GoCicero, and a full refund of the amount paid.

7.7 How refunds are made

Refunds are made within 14 days of the cancellation or of the decision granting them, using the same payment method used for the purchase.

7.8 Payment disputes

For any complaint about the payment or the Mission, the User is invited to contact GoCicero first at [email protected], to allow a quick solution. The right to contact one's card issuer is unaffected. In case of a dispute concerning amounts that are non-refundable under these Terms (for example Consumptions duly provided or No-shows), GoCicero will provide the issuer with the available documentation and reserves the right to take action, within the limits of the law, to recover the amounts owed.

8. Participation and safety rules

8.1. The Mission takes place in public spaces and at businesses open to the public. Participants agree to:

• comply with the highway code and the rules of conduct in public spaces;
• not enter private areas or areas closed to the public, and not damage public or private property;
• not put their own or others' safety at risk to complete a challenge;
• respect the staff, customers and property of Partner Venues;
• drink alcohol responsibly.

8.2. Each participant assesses their own physical condition and takes part in the challenges within their own abilities. The Team Leader informs participants of these Terms and ensures the group follows the rules.

8.3. GoCicero may exclude from the Mission, without refund, participants who seriously breach these rules or behave in a dangerous or harassing way.

9. User-uploaded content

9.1. If the Platform allows uploading photos, videos, text or other content ("Content"), the User warrants that they hold the rights to it and, for Content depicting other people, that they have obtained their consent or, for minors, the consent of whoever holds parental responsibility.

9.2. Uploading Content that is unlawful, offensive, discriminatory, sexually explicit, or that infringes privacy or third-party rights is prohibited. GoCicero may remove Content that breaches this rule and suspend the account of the User responsible.

9.3. The User grants GoCicero a free, non-exclusive licence to use the Content to operate the Mission and the Platform. Content is used for promotional purposes (for example on GoCicero's social channels) only with the User's specific consent, which can be withdrawn at any time.

10. Geolocation and app functionality

During the Mission, and only for its duration, the app collects the location of Team Leaders' devices, including in the background, for group coordination, participant safety and the correct running of the challenges. Each Team Leader's position is visible to the participants in their group and to the other Team Leaders at the same event. Other participants' positions are not collected. Location data is not stored or used after the Mission ends. More details in the Privacy Policy.

11. Liability

11.1. GoCicero is liable for organising the Mission in accordance with the law.

11.2. GoCicero is not liable for:

• the quality, safety and compliance of Consumptions and Services, which are sold and provided by Partner Venues under their own responsibility, subject to arts. 5.5 and 5.6;
• malfunctions or interruptions of third-party services used by the Platform (Stripe, Firebase/Google, Carto maps, network connectivity) not attributable to GoCicero;
• damage resulting from breach of the rules in art. 8 or from the conduct of participants or third parties.

11.3. Nothing in these Terms excludes or limits GoCicero's liability for wilful misconduct or gross negligence, for personal injury resulting from an act or omission of GoCicero, or where the law does not allow it to be excluded or limited.

12. Account suspension and deletion

12.1. GoCicero may suspend or close the account of a User who breaches these Terms, notifying them accordingly. Missions already paid for remain governed by these Terms.

12.2. The User can delete their account at any time from the app or by writing to [email protected].

13. Business Customers

If the Team Leader purchases on behalf of a company or organisation, or in the course of their professional activity:

• they declare they have the authority to bind the Business Customer, to whom the invoice is issued;
• payment is made in advance, in the same way and on the same terms as set out in art. 3;
• the provisions of the Consumer Code do not apply, while the commercial cancellation and rescheduling rules of art. 7 remain in force;
• the Court of Turin has exclusive jurisdiction over any dispute.

14. Intellectual property

The "GoCicero" trademark and the content, graphics, text, puzzles and materials of the app are owned by Daniele Di Gregorio or licensed to GoCicero and may not be reproduced without written authorisation.

15. Changes to the Terms

GoCicero may update these Terms, notifying registered Users at least 15 days in advance. A User who does not accept the changes can delete their account. For Missions already paid for, the Terms in force at the time of payment remain valid.

16. Applicable law and jurisdiction

These Terms are governed by Italian law. If the User is a consumer, the court of the consumer's place of residence or domicile has jurisdiction over any dispute, pursuant to art. 66-bis of the Italian Consumer Code. For Business Customers, art. 13 applies.

17. Complaints

For any complaint the User can write to [email protected]. GoCicero replies within 15 days. GoCicero does not participate in any alternative dispute resolution body, without prejudice to the User's right to bring proceedings before the competent court.

18. Contact

Daniele Di Gregorio - GoCicero
Via Villarbasse 12, 10138 Turin (TO), Italy
VAT no. 13131880018
Email: [email protected]
PEC (certified email): [email protected]