GoCiceroEverything you and your staff do with GoCicero groups goes through one app: redemptions, bookings, menu, opening hours and payouts. Here is how each part works, screen by screen.
GC PartnersEveryone has personal credentials: no shared password taped behind the bar. The owner sees and decides everything, staff get only what they need to serve.
The venue's account, created by GoCicero
One account per person, created by the owner
Every new account gets a temporary password by email, to be changed at first login.
Recovered from the app with a 6-digit code sent by email.
See which phones your account is open on and sign them out one by one or all at once.
If an employee leaves, the owner deactivates the account and the session closes on every phone.
"Riscatta un codice" (redeem a code) is always at the top of the home screen. Frame the QR the customer shows from the GoCicero app, with the torch if the venue is dark.
Valid, already used, cancelled or no-show: you instantly see what to serve and how much, or that nothing should be served.
One item, the next one or the whole group at once: the group leader's QR works for all their teammates.
The redemption is recorded with time and staff member, and the ticket turns "used" in the customer's app in real time.
The scanner is the core of the app and every staff member can use it. Each special case has its own button, so nobody has to improvise.
If the QR does not scan, the alphanumeric code can be typed in. If the same code exists in more than one experience, you pick the right one.
Alcoholic items show a reminder to check age. Minors get a non-alcoholic alternative, recorded as such: the redemption still counts.
If the customer does not want the item, record the refusal: it counts as a no-show, not as a missed delivery.
With no connection the redemption is saved on the phone and recorded automatically, with the real time, as soon as the network is back (within 48 hours).
A redemption recorded by mistake can be undone within 60 minutes with a long press: the code becomes usable again.
Every experience sold with a stop at your venue becomes a booking, visible as soon as GoCicero adds it. The home screen tells you what to prepare today, the agenda what is coming next.
Today, tomorrow and the following dates, each with its "to prepare" total: for example 12 spritz, 8 sharing boards and 2 games of pool.
Date and time, experience, menu item, quantity and per-person price, locked in at booking even if you later change the menu.
For each booking you see the group leader's name, the number of participants and the codes expected and already used.
No customer contacts and no allergy or health data: you only get what you need to serve the group.
Groups getting bigger, participants dropping out, experiences moved: every change arrives as a notification and shows up in the booking detail, with quantities before and after.
The difference from the original quantity is always shown in units and as a percentage, adding up every change.
The change is accepted automatically: you just need to know the group has changed.
The owner can report that it cannot be accommodated, for example not enough seats or equipment, within 24 hours of the notice.
If the experience is moved you can reply "Non disponibile nella nuova data" (not available on the new date) until it starts, seeing first the amount you would not receive.
A cancelled booking disappears from the agenda and you get a notification: nothing to set aside.
The menu holds everything you offer groups. The owner does not publish directly: they send a request, GoCicero checks and applies it, and you follow the status of every item.
Items with a per-person price including VAT, alcohol flag and the 14 allergens. Activities like darts or pool with duration and number of players.
New item, change or removal: every request has its own status and you get a notification when it is applied or rejected. While pending you can cancel it.
Under review, published or not published, with any note from GoCicero.
A preview shows your venue card as it appears in the GoCicero app, with menu and allergens. If the venue doesn't show up, the app tells you why.
Opening hours tell GoCicero when groups can stop by. Every closure is reported from the app and, before confirming, you see which bookings it affects.
Up to three time slots a day, even past midnight, copied to every day with one tap.
For an emergency, close for the day with one button, to be used before opening time.
They must be reported at least 7 days in advance: with shorter notice the app warns you before sending.
Pool table broken? Report it for the affected dates and the rest of the menu keeps working.
You can pause taking part in experiences while staying open for your own customers.
Bookings that fall within a closure are refunded or relocated by GoCicero and the related amounts are not transferred to you: that is why the app shows them before you confirm.
Money flows through Stripe, the payment platform GoCicero uses. Here is the full journey of every item sold, with no commission charged to you.
Whoever books the experience pays by card at purchase, items included. The payment reaches GoCicero through Stripe.
Your share is held on your behalf. The owner sees it in the app, experience by experience, as "In attesa di trasferimento" (awaiting transfer).
After the experience GoCicero transfers the full menu price: within 2 business days for redemptions, within 3 for no-shows.
Stripe pays the available balance out to the venue's bank account, following the payout schedule shown in the dashboard.
What the customer pays GoCicero at purchase. You do not see it in your Stripe: only your share arrives there.
Your share moving from GoCicero's Stripe account to yours, done after the experience.
What you have on your Stripe account. "Incoming" funds are not ready yet, "available" ones are ready for payout.
The bank transfer Stripe uses to move the available balance to the venue's bank account.
Every venue has its own Stripe Express account, connected to GoCicero. You activate it once and then check it straight from GC Partners, with no extra password to remember.
GoCicero sends you Stripe's invitation: you complete sign-up with your business details, an ID document and the venue's IBAN.
From Locale, Incassi, "Dashboard Stripe" (Venue, Payouts, Stripe dashboard): a secure one-time link opens and Stripe asks for a code by SMS or email.
Incoming and available balance, transfers received, payouts with dates and status, bank account and payout schedule.
In the same section of the app you see what GoCicero collected for you and has not transferred yet, experience by experience.
The Payouts section is visible to the owner only: staff see no amounts and cannot access Stripe.
GoCicero's messages arrive in three ways: push notification, the in-app bell with unread messages and an email to the venue's contact.
New bookings, quantity changes, cancellations and new dates.
Requests applied or rejected and items excluded from publication.
Closures, new documents, changes in partnership status and notices of service changes, which you confirm you have read.
Opening a notification takes you straight to the related section. Push notifications are turned on from the home screen with "Attiva le notifiche" (enable notifications).
The redemption log, with time and staff member, is proof of what you served. When a report or a chargeback comes in, everything is handled in the "Contestazioni e importi" (disputes and amounts) section.
Explain what happened within 7 days and attach up to 10 photos, such as receipts or pictures of the bar.
Follow every report from opening to outcome, with notes from GoCicero.
If a customer disputes the payment with their bank, you see the cause identified and can provide evidence for the defence.
Refunds, offsets and amounts in your favour, each with its own status.
The owner gets a full view of how the venue works with GoCicero, and every partnership document always at hand.
Redemptions by day, time slot, weekday, item and staff member, compared with the previous period.
The venue's details and operations contact, which the owner updates from the app.
Signed agreement and attachments always available, together with the GoCicero materials kit for your venue.
The app stays readable even in dimly lit venues.
GoCicero creates the owner account: you get a temporary password by email and choose your own at first sign-in. The owner then creates staff accounts directly from the app.
No. Staff scan codes, record redemptions and view bookings, menu and hours. Payouts, statistics, disputes and changes stay with the owner.
Record the redemption anyway: it is saved on the phone and sent automatically with the real time as soon as the network is back, within 48 hours. If a code is rejected, for example because it had already been used, the app tells you.
Within 60 minutes you can undo it with a long press on the redemption: the code becomes usable again for the customer.
After the experience GoCicero transfers your share to your Stripe account, within 2 business days for redemptions and within 3 for no-shows. From there Stripe pays out to your bank account following the schedule shown in the dashboard.
No: your Stripe account receives the full menu price of the items, with no percentage kept by GoCicero.
Yes. Everyone uses their own account on one or more phones, and from "Dispositivi collegati" (connected devices) you can sign one or all the others out at any time.
If the group arrives together, the group leader's QR works for all teammates. Otherwise the code can be typed into the scanner by hand.
Apply with your venue: we'll get back to you to explain the partnership and set up access for you and your staff.